Support

Customer Support

If you have any questions, problems, concerns, ideas or any other kind of feedback please email or call us directly.

 

Being Better by Being Different

We believe in top notch and passionate customer support, it is one of the most important aspects of any software product and its what makes a good product, a great one.  Our goal is to build a strong and passionate community, offer our customers the best, and quickest support possible, and give you the care you deserve.

 

Our Company-Customer Pact

Koat Consulting is part of the Company-Customer Pact, and we uphold all of its values!

 

The Challenge

We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straightforward interactions where their voices are heard, before, during, and between purchases. Companies work to inspire customer satisfaction and brand loyalty by constantly improving the products and services they offer. It is evident that we all have a crucial stake – and responsibility – in transforming the adversarial tone that all too often dominates the customer experience. If we work together and share the responsibility of furthering effective conversation, we can build mutually respectful long-term relationships. By adopting these five, practical values, we can together realize a meaningful shift in our business relationships.

 

For Companies

 

Be Human

Use a respectful, conversational voice, avoid scripts and never use corporate doublespeak.

Be Personal

Encourage staff to use their real names and use a personal touch.

Be Ready

Anticipate that problems will occur and set clear, public expectations in advance for how you will address (and redress) issues.

Be Accountable

Make it easy to contact you and cultivate a public dialogue with customers to demonstrate your accountability.

Be Earnest

Demonstrate your good intentions by speaking plainly, earnestly and candidly with customers about problems that arise.

For Customers

 

Be Understanding

Show the respect and kindness to people inside the company that you’d like shown to you.

Be Yourself

Use a consistent identity and foster a long-term reputation with the company.

Be Helpful

Recognize that problems will occur and give companies the information and time required to competently address issues.

Be FaiR

Share issues directly, or in a community where the company has an opportunity to respond, so it can work with you to solve problems.

Be Open

Give companies the benefit of the doubt and be open to what they have to say.